BALLER FAQs

You can submit a Baller warranty claim in two ways, depending on the type of damage.

Offline Service Center

Bring your luggage and warranty card to the Baller Service Center. Our team will inspect your luggage and recommend the most appropriate solution based on its condition. Our technician team will perform a thorough inspection of your luggage's components.

Online (Component Replacement)

• Contact Baller Customer Service through baller.co.id.
• Share photos of the damage along with your warranty card number.
• If the component is covered under warranty, the replacement is FREE of charge
• Shipping costs are the customer's responsibility.

Every Baller luggage is backed by a 10-year warranty that covers the essential components designed to keep your luggage performing reliably throughout every journey.

The warranty includes:

• Dual TSA Locks
• USB-C Charging Port
• Top & Side Carry Handles
• Telescopic Handle
• 360 Multispinner Wheels
• Interior Compartment
• Hinges & Rivets
• Bottom Feet
• Zippers (for zipper and polycarbonate collections)

The warranty applies to all Baller aluminium and polycarbonate luggage across every size (18", 20", 22", 24", and 28"), including the All-Day Bag Collection.

Baller's 10-year warranty covers eligible components affected by manufacturing defects or functional issues.

It does not cover:

• Damage caused by overloading or exceeding the recommended weight capacity.
• Damage caused during airline or airport handling.
• Cosmetic wear such as scratches, scuffs, dents, stains, colour changes, or normal wear that does not affect the luggage's functionality.

Yes. Even after your 10-year warranty has expired, Baller continues to offer paid repair services to help keep your luggage in great condition.

Service fees are determined based on the type and extent of the damage after an inspection by our team.

For more information, please contact our Customer Service team or visit the Baller Service Center.

Baller's official 10-year warranty is available only for purchases made through our authorized sales channels:

• Official Baller website
• Official Stores on Tokopedia, Shopee, and Blibli
• Baller offline stores and official pop-up stores

Every eligible purchase includes a unique warranty card as proof of warranty coverage.

If your luggage was purchased through an unauthorized reseller, please contact our Customer Service team and we'll be happy to help verify your warranty eligibility.

You can visit Baller's Service Center at:

Ruko Hampton Avenue Studio Loft No. 12
Jl. Jenderal Gatot Subroto No.12, Medang, Pagedangan, Tangerang Regency, Banten 15334.

Opening hours:
Daily, 9:00 AM – 9:00 PM (WIB).

The All-Day bag 1-year warranty covers:

• Zippers
• D-rings
• Strap hooks
• Manufacturing defects (with unboxing video as proof)

Stitching damage or color peeling caused by regular use or wear and tear is not covered under the warranty.  Click here to read the full warranty policy for our All-Day bag range!

Here's the sizing guide and base weight details for each of our BALLER collections:

To help you choose the right fit for your travel style, here’s a breakdown of BALLER luggage capacity in liters, based on type and size:

BALLER luggage is crafted from durable materials and designed to handle more than just the recommended load, and it's backed by a 10-year warranty.

To keep your BALLER performing at its best for years to come, we recommend following these maximum weight guidelines.

A 22-inch luggage is generally considered cabin size. However, carry-on rules can vary by airline, aircraft type, and flight route. To make sure your trip goes smoothly, we recommend double-checking your airline’s cabin baggage policy before you fly.

Want to learn more? Check out our article: Your Guide to Using a 22 Inch Luggage as Cabin Baggage.

Every BALLER luggage comes with more than just great design, they're packed with thoughtful extras to make your travels smoother and more enjoyable.

With every purchase of BALLER luggage, you’ll receive:

• Laundry bag (except for Lightweight series)
• Cloth suitcase cover
• Cleaning sponge

For BALLER Aluminium luggage, you’ll receive an exclusive accessory pouch containing:

• Travel adapter
• Eye mask
• 10,000 mAh power bank (for 18" and 20" carry-on sizes only)

For Polycarbonate BALLER luggage, you can add an optional accessory pouch (sold separately) with an eye mask and universal adapter. When purchased together with a Polycarbonate carry-on (20 and 22 inch), the pouch also includes a 10,000 mAh power bank. Explore the BALLER range and enjoy the thoughtful extras designed to elevate your travel experience at BALLER Luggage Collection.

Setting up the TSA lock on your BALLER luggage is quick and easy, here's how to do it:

1. Start with the default code: 0-0-0.
2. Press the small reset button on the side of the lock, or slide the reset lever (depending on your model).
3. Set your preferred three-digit code, make sure you choose something that’s easy for you to remember.
4. Press the reset button back in or slide the lever back to its original position.
5. Close your luggage, scramble the numbers, then return to your new code to make sure that it works properly!

That’s it! Your BALLER luggage is ready to protect your belongings every step of the way.

For the complete guide, check out our article: How to Set or Reset Your Luggage Lock Combination. If you run into any issues, don’t hesitate to contact the BALLER Service Centre via WhatsApp at 081-1114-7864 we're always happy to help!

Yes. All Baller aluminium luggage is equipped with a Dual TSA Lock that meets Transportation Security Administration (TSA) standards and is accepted at airports across the US, Europe, and many other international destinations.

Security personnel can inspect your luggage without damaging the lock.

Aluminium

• High-quality aluminium construction
• Maximum protection with a rigid shell
• Ideal for fragile or valuable belongings

Polycarbonate

• Lightweight and flexible
• Impact-resistant shell
• Lightweight collection starts from 2.3 kg
• Expandable collection provides up to 5 cm of additional packing space

Yes, the BALLER All-Day Backpack features a dedicated, padded laptop compartment that fits laptops up to 15-inches in size! We designed the BALLER All-Day Backpack to keep your valuables safe from bumps and knocks, all while looking sharp. Whether you're commuting, traveling, or just getting things done, it’s built to move with you in style. Explore BALLER All-Day Backpack here. 

The BALLER All-Day Backpack combines minimalist design with smart, functional organization. Inside, you’ll find:

• A dedicated laptop compartment
• Two interior pockets and one large sleeve
• A zipped interior pocket
• Trolley sleeve for convenient airport travel
• Magnetic back pocket—perfect for your phone, passport, or wallet

You can also add the BALLER All-Day Pouch (sold separately). It attaches and detaches easily with QuickSnap™ technology, is made from water-resistant ultra-microfibre vegan leather, and features a zippered pocket, two extra slots, and a detachable key carabiner. Perfect for keeping your essentials secure and within reach when you're on the go. Explore BALLER All-Day Backpack here.

For BALLER Aluminium Carry-On luggage (18 and 20 inch), there’s a dedicated internal pocket for your power bank. Simply plug it into the internal cable and charge your devices using the external USB port. Without having to open the luggage!

For BALLER Polycarbonate Carry-On luggage (20 and 22 inch), excluding the Lightweight Series, a USB Type-C port can be found right under the trolley handle. Just insert a BALLER 10,000 mAh power bank into the built-in compartment, and you can stay connected and powered wherever you are.

BALLER Check-In luggage (24 and 28 inch) don't come with a power bank or USB port. We don't include them in these models to make sure that we're in line with airline safety guidelines, simply put, you're not allowed any power banks in checked baggage.

BALLER stickers use high-quality adhesive that’s safe and gentle on your luggage’s surface. If any residue is left behind, just wipe it off with a tissue and a little alcohol, your BALLER will look as good as new!

We're not currently selling the BALLER protective cover separately. However, we've listened to what the people want, and it will be available by the end of the year! Stay tuned to our social for our latest updates and releases!

To qualify for same-day shipping, please place your order before the following cut-off times:

• Monday–Friday: before 2:00 PM WIB
• Saturday: before 1:00 PM WIB

Orders placed after the cut-off time, on Sundays, or on public holidays will be processed on the next business day.

Personalized orders confirmed before the cut-off time are also eligible for same-day delivery via our instant delivery partner, Lalamove.

Baller works with trusted delivery partners to ensure your luggage arrives safely.

Available shipping options include:

• Lalamove for same-day instant delivery in selected areas.
• JNE with an estimated delivery time of 1–10 business days, depending on your location.

Every luggage is protected with styrofoam packaging to help keep it secure throughout delivery.

If luggage arrives damaged during shipping, please follow these steps:

• Record a continuous unboxing video, starting from the sealed package until the product is fully visible.
• Ensure the video is recorded in good lighting.
• Contact the Baller Sales Team immediately.
• Provide the invoice, order number, and photo or video evidence.

Once the report has been received and verified, Baller will process the exchange within 24 hours.

Note: Claims submitted without an unboxing video cannot be processed.

Yes. Every Baller luggage is carefully packed to help keep it protected throughout the shipping process.

For aluminium luggage, each unit is secured with protective styrofoam packaging to help minimize impact during transit.

No. All confirmed and completed purchases are final and cannot be cancelled or refunded.

Please review your preferred size, colour, and order details carefully before completing your purchase.

Product exchanges are available only if one of the following conditions is met:

• You received the wrong product, model, colour, or size (applicable to non-personalized products only).
• Your product arrived damaged and the damage is clearly documented in an unboxing video.

Exchange requirements:

• Record a continuous unboxing video, starting from the sealed package until the product is fully visible.
• Ensure the video is recorded in good lighting.
• Contact the Baller Sales Team within 24 hours of receiving your order.
• Provide your invoice, order number, and photo or video evidence.

Once your request has been received and verified, your exchange will be processed within 24 hours.

No. Baller luggage that has been personalized through laser engraving or UV printing cannot be exchanged or returned for any reason, including incorrect size or colour selection.

Please review all order details carefully before confirming your order.

Come visit us in person at our store:

Ruko Glaze Block 1B no 22 Paramount
Jl. Boulevard Raya Gading Serpong, Curug Sangereng, Kec. Klp. Dua, Kabupaten Tangerang, Banten 15810
Opening hours: 10 AM - 8 PM

We also regularly host BALLER pop-up stores across Indonesia. See the full schedule and locations on Offline Store and Pop-Up BALLER Indonesia.

Yes. If your personalized order is placed before 2 PM (Monday to Friday) or before 1 PM (Saturday), it can be shipped the same day using instant delivery services like Lalamove. Orders placed on Sundays or national holidays will be processed the next working day.

Yes. Baller luggage personalization is completely free with no additional charges.

For more information about our personalization service, please visit the Personalization page on baller.co.id.

Free personalization is available for purchases made through the official baller.co.id website, Baller Flagship Stores, and Baller Pop-up Stores.

Personalization is currently not available for purchases made through marketplaces such as Tokopedia, Shopee, and Blibli.

No. Baller personalization is permanent and cannot be removed or changed.

Laser engraving is engraved directly onto the aluminium surface, while UV printing on polycarbonate luggage is permanently printed, scratch-resistant, and UV-resistant.

As personalization is permanent, personalized luggage cannot be exchanged or returned.

To in-keep with the stylish designs and sleek look of all our products, BALLER only allows initials to be engraved in one set position and in one selected font style.

To maintain a clean and high-quality result, there is a character limit for laser engraving:

• Calibri font: up to 3 characters
• Maytra or LCD Mono fonts: up to 6 characters

Explore your personalization options at BALLER Luggage Personalization.

BALLER uses direct UV printing on the luggage's surface, making it much more durable than stickers and resistant to peeling. Meaning your UV prints won't be going anywhere any time soon!

Baller Club is Baller Indonesia's official membership program, giving members early access to new collections, exclusive offers, and other member-only benefits.

For more information, please visit the Baller Club page.

We accept a variety of methods for payment online, including:

• QRIS
• Debit Card
• Credit Card (Visa, Mastercard & American Express)
• Virtual Account

Pick whichever suits you best!

BALLER offers hot deals and promotions that you won't want to miss. Visit BALLER homepage to discover what we have on offer! You can also subscribe to our emails or follow BALLER on Instagram for the latest updates.

Yes. Baller regularly offers promotions for first-time customers.

Discounts and terms may vary depending on the current promotion.

To discover the latest available offers, please visit the promotion page on Baller's official website.

Absolutely. Baller can definitely help with bulk orders, whether for corporate gifts, uniforms, office souvenirs, or events.

Please contact the Baller Sales team for a quote.