The existence of this Privacy Policy is a real commitment from BALLER to respect and protect any data or personal information of users of the site (hereinafter referred to as the "Site").  

This Privacy Policy (along with the terms of use of the BALLER site as stated in the "Terms & Conditions" and other information listed on the Site) establishes the basis for obtaining, collecting, processing, analyzing, displaying, opening, and/or all forms of management that related to the data or information that the User provides to BALLER or that BALLER collects from the User, including the User's personal data, both when the User registers on the Site, accesses the Site, or uses the services on the Site (hereinafter referred to as "data").

By accessing and/or using BALLER services, the User declares that each User's data is correct and valid data, and the User gives consent to BALLER to obtain, collect, store, manage and use the data as stated in the Privacy Policy and the BALLER Terms and Conditions .


  1. Collection and Collection of User Data
  2. Data Usage
  3. Disclosure of User Personal Data
  4. Cookies
  5. User Choice and Transparency
  6. Information Retention and Deletion
  7. Privacy Policy Update


Collection and Collection of User Data

BALLER collects User data for the purpose of processing User transactions, managing and expediting the process of using the Site, as well as other purposes as long as permitted by applicable laws and regulations. The User data collected is as follows:

  1. Data submitted independently by the User, including but not limited to data submitted when the User
    1. Create or update a BALLER account, including username, email address, telephone number, password, address, photo, etc.;
    2. Contacting BALLER, including through customer service;
    3. Complete a survey sent by BALLER or on behalf of BALLER;
    4. Interact with other Users through message features, product discussions, reviews, ratings, Resolution Centers and so on;
    5. Use services on the Site, including detailed transaction data, including the type, amount and/or description of the product or service purchased, shipping address, payment channel used, transaction amount, transaction date and time, and other transaction details;
    6. Fill in payment data when Users carry out payment transaction activities through the Site, including but not limited to bank account data, credit cards, virtual accounts, instant payments, internet banking, retail outlets; and/or
    7. Using features that require access permission to the User's device.
  2. Data recorded when the User uses the Site, including but not limited to
      1. Real or approximate location data such as IP address, Wi-Fi location, geo-location, and so on;
      2. Data in the form of time of each User activity, including registration activities, logins, transactions, and so on;
      3. Data on User usage or preferences, including User interactions in using the Site, saved options, and selected settings. The data is obtained using cookies, pixel tags and similar technologies that create and maintain a unique identifier;
      4. Device data, including the type of device used to access the Site, including hardware model, operating system and version, software, IMEI number, file name and version, language choice, unique device identifier, advertising identifier, serial number, device movement information, and/or cellular network information;
      5. Log data, including records on servers that receive data such as device IP addresses, date and time of access, application features or pages viewed, application work processes and other system activity, browser type, and/or third party sites or services you used prior to interacting with the Site.
    1. Data obtained from other sources, incl
      1. BALLER's business partners who assist BALLER in developing and presenting services on the Site to Users, include payment service provider partners, logistics or couriers, site infrastructure, and other partners.
      2. BALLER business partners where Users create or access BALLER accounts, such as social media services, or sites/applications that use the BALLER API or those used by BALLER
      3. Financial service providers, including but not limited to credit rating agencies or institutions
      4. Financial service providers (if the User uses specific features);
      5. Marketing service provider
      6. Publicly available sources.

BALLER may use all or part of the data obtained and collected from Users as stated in the previous section for the following matters:


Data Usage

BALLER may use all or part of the data obtained and collected from Users as stated in the previous section for the following matters:

  1. Process all forms of requests, activities and transactions made by Users through the Site, including for the purpose of sending products to Users.
  2. Provision of features to provide, realize, maintain and improve our products and services, including:
    1. Offer, obtain, provide, or facilitate marketplace services, insurance, financing, loans, or other products through the Site
    2. Enables features to personalize a User's BALLER account, such as Wishlist
    3. Perform internal activities necessary to provide services on the BALLER website/application, such as troubleshooting software, bugs, operational issues, conducting data analysis, testing, and research, and to monitor and analyze usage trends and activities.
  3. Helping Users when communicating with BALLER Customer Service, including for
    1. Checking and solving User problems;
    2. Directing User questions to the right Customer Service officers to resolve problems; And
    3. Monitor and improve BALLER Customer Service responses.
  4. Contacting Users via email, letter, telephone, fax, etc., including but not limited to assisting and/or completing the transaction process or problem solving process.
  5. Using information obtained from Users for research, analysis, product development and testing purposes to improve the security and safety of services on the Site, as well as develop new features and products.
  6. Inform Users regarding products, services, promotions, studies, surveys, news, the latest developments, events and others, both through the Site and through other media. BALLER may also use the information to promote and process contests and sweepstakes, award prizes, and present relevant advertisements and content about BALLER services and its business partners.
  7. Monitoring or investigating suspicious transactions or transactions that are indicated to contain elements of fraud or violations of the Terms and Conditions or applicable legal provisions, as well as taking the necessary actions as a follow-up to the results of monitoring or investigation of these transactions.
  8. In certain circumstances, BALLER may need to use or disclose User data for law enforcement purposes or to fulfill applicable legal and regulatory requirements, including in the event of a dispute or legal process between the User and BALLER.


Disclosure of User Personal Data

BALLER guarantees that there is no sale, transfer, distribution or lending of your personal data to other third parties, without your permission, except in the following cases:

  1. Disclosure of User data is required to partners or other third parties who assist BALLER in presenting services on the Site and processing all forms of User activity on the Site, including processing transactions, verifying payments, sending products, and others.
  2. BALLER can provide relevant information to business partners in accordance with User agreement to use business partner services, including among other applications or sites that have integrated APIs or services with each other, or business partners with which BALLER has collaborated to deliver promotions, contests or services that are specialized
  3. There is a need for communication between BALLER business partners (such as logistics providers, payments, etc.) with Users in terms of solving problems and other matters.
  4. BALLER may provide relevant information to vendors, consultants, marketing partners, research firms or similar service providers.
  5. Users contact BALLER through public media such as blogs, social media, and certain features on the Site, communications between Users and BALLER may be publicly visible.
  6. BALLER may share User information with its subsidiaries and affiliates to help provide services or perform data processing for and on behalf of BALLER.
  7. BALLER can share User data or information needed in the context of creditworthiness to credit rating agencies or bureaus or Credit Information Management Institutions (LPIP).
  8. BALLER discloses User data in an effort to comply with legal obligations and/or there is a valid request from law enforcement officials.



  1. Cookies are small files that will automatically take place on a User's device that performs the function of storing User preferences and configurations while visiting a site.
  2. These cookies are not intended for use when accessing other data that the User has on the User's computer device, other than what the User has agreed to submit.
  3. Although the User's computer device will automatically receive cookies, the User can make the choice to make modifications through the User's browser settings, namely by choosing to refuse cookies (this option can limit optimal service when accessing the Site).
  4. BALLER uses the Google Analytics Demographics and Interests feature. The data we obtain from these features, such as age, gender, User interests and others, will be used for the development of the BALLER Site and content. If you don't want your data to be tracked by Google Analytics, you can use the Google Analytics Opt-Out Browser Add-On.
  5. BALLER can use features provided by third parties in order to improve BALLER services and content, including among other things, customizing and serving advertisements to each User based on interest or visit history. If you do not want ads to be displayed based on these adjustments, then you can set them through the browser.


User Choice and Transparency

  1. Mobile devices in general (iOS, Android, and so on) have settings so that the BALLER application cannot access certain data without the consent of the User. The iOS device will provide a notification to the User when the BALLER application first requests access to the data, while the Android device will provide a notification to the User when the BALLER application is first loaded. By using the application and providing access to the application, the User is deemed to have given his consent to the Privacy Policy.
  2. After a successful sale and purchase transaction through the marketplace, both Seller and Buyer have the opportunity to provide ratings and reviews of each other. This information may be publicly viewable with the User's consent.
  3. Users can access and change information in the form of email addresses, telephone numbers, dates of birth, gender, address lists, payment methods and bank accounts through the Settings feature on the Site.
  4. Users can withdraw from information or notifications in the form of bulletins, reviews, product discussions, private messages, or private messages from the Admin sent by BALLER through the Settings feature on the Site. BALLER can still send messages or emails in the form of transaction information or information related to User accounts.
  5. To the extent permitted by the applicable provisions, the User may contact BALLER to withdraw consent for the acquisition, collection, storage, management and use of User data. If this happens, the User understands the consequences that the User cannot use Site services or other BALLER services.


Information Retention and Deletion

Information Storage and Deletion BALLER will store information as long as the User's account remains active and can perform deletion in accordance with applicable legal regulations.


Privacy Policy Update

BALLER may from time to time make changes or updates to this Privacy Policy. BALLER recommends that Users read carefully and check this Privacy Policy page from time to time for any changes. By continuing to access and use Site services and other BALLER services, the User is deemed to agree to changes in the Privacy Policy.