BALLER LUGGAGE WARRANTY
Established in 2018, our mission has been to deliver quality you can truly rely on. From the start, we introduced a 5-year warranty because we believed in the durability of our products, yet remained committed to proving it. The results speak for themselves: our warranty claim rate is remarkably low. You don't come back to fix your luggage, you come back to add to your collection.
That trust pushed us to raise the bar. That's why in late 2023, we extended our warranty to 10 years for our latest products, because you deserve a promise that lasts far longer. Now, all BALLER polycarbonate luggage and aluminum luggage released from late 2023 onwards are protected by a full 10-year warranty.
The warranty period begins from the date of purchase. Please keep your proof of purchase for warranty claims.
We designed our luggage to withstand the demands of travel, but we understand that wear and tear happens over time. That's why we offer a 10-year warranty that protects the parts working hardest for you. If damage occurs that's covered under warranty, we'll repair it.
What’s covered:
- Top and side handles
- USB charging port
- Wheels
- Trolley handles
- TSA lock
- Rivets
- Hinges
- Luggage legs
We designed our luggage to withstand the demands of travel, but we understand that wear and tear happens over time. That's why we offer a 10-year warranty that protects the parts working hardest for you. If damage occurs that's covered under warranty, we'll repair it.
What’s covered:
- Top and side handles
- Built-in slot for powerbank
- Wheels
- Trolley handles
- TSA lock
- Hinges
- Luggage legs
- Zipper
We know that a bag is more than just an accessory, it's an essential part of your everyday life. That's why we carefully select the best materials and pay attention to every detail. With a 1-year warranty, you can go about your day with peace of mind. If anything goes wrong with your BALLER bag, we’re ready to offer repairs or replacements.
What’s covered:
- Zipper
- Zipper head
- Snap hook
This warranty applies to all BALLER bags: sling bag, waist bag, backpack, weekender, duffle. However, it does not cover damage caused by misuse, extreme use, or loss and theft.
If a BALLER product is received as a gift, the warranty remains valid. To activate the warranty under your name, please follow these steps:
- Update the owner information through our customer service or by filling out the warranty registration form.
- If the gift is from a company: provide the company name.
- If the gift is from an individual: attach the invoice number from the gift giver.
Warranty Coverage:
- 10-Year Warranty on BALLER Luggage: Top and side handles, USB charging port, Wheels, Trolley handles, TSA lock, Rivets, Hinges, Luggage legs, Zipper
- BALLER Bags 1-Year Warranty: Zipper, Zipper head, Snap hook
HOW TO CLAIM THE WARRANTY FOR BALLER LUGGAGE AND BAGS
BALLER customers are everywhere in Indonesia, and we know visiting a Service Center isn’t always easy. That’s why claiming a warranty for your BALLER bags and luggage is designed to be simple and hassle-free.
Just reach out to the BALLER team on WhatsApp and we will guide you through every step, making sure your needs are fully taken care of.
CUSTOMER REVIEW
Frequently Asked Questions
• Update the owner information through our customer service or by filling out the warranty registration form available at the end of this page.
• If the gift is from a company (corporate): provide the name of the company registered as a BALLER partner.
• If the gift is from an individual: provide the invoice number from the person who gave you the product as proof of purchase.
By completing these steps, the product warranty will be active under the new owner’s name.
Service Center BALLER
Ruko Paramount Glaze 1B No. 22
Jl. Boulevard Raya Gading Serpong, Kec. Serpong
Curug Sangereng, Kec. Klp. Dua, Tangerang - Banten 15810
0811 1147 864
