With a 10-Year Luggage Warranty, Baller Proves Its Commitment
Baller's 10-year luggage warranty is a testament to Baller's commitment to building trust and ensuring the best quality. We understand that travel doesn't always go smoothly, and extra protection for travel gear provides much-needed peace of mind. That's why we continue to listen to feedback and strengthen our commitment with a 10-year warranty that applies to every suitcase.
Baller Luggage's 10-Year Warranty Is More Than Just a Promise
Before 2023, Baller offered a 5-year warranty on Aluminum luggage. During that period, we received almost no claims, which proves the reliability and durability of our products. As the business grew and materials improved, we decided to extend the warranty to 10 years. This decision was driven by our confidence in the quality of Baller luggage and our commitment to providing longer protection, both at the time of purchase and throughout the product's use.
With a 10-year warranty, we ensure that Baller luggage is ready to support your travels, whether for business, vacation, or worldwide travel. This is our way of appreciating you for trusting Baller with your travels, with the assurance that product quality and service remain our top priorities.
Baller Luggage Warranty Coverage
Baller's warranty protects the most vital and vulnerable parts of the suitcase, such as:
-
Top and side handles
-
USB charging port
-
Wheels
-
Trolley handle
-
TSA lock
-
Rivets
-
Hinges
-
Luggage feet
-
Zippers (specifically for Baller Zipper and Expandable suitcases)
These parts are prioritized because if one of them has a problem, your travel experience can be immediately disrupted. This warranty applies to all sizes of polycarbonate and aluminum luggage but does not cover loss or theft. For more comprehensive protection, we still recommend using travel insurance.
Currently, all Baller polycarbonate luggage and aluminum luggage released from late 2023 onwards are covered by a full 10-year warranty. Meanwhile, older series aluminum luggage, which can be identified by the "Baller Indonesia" inscription on the body, serial number on the frame, and gray interior, still receives a 5-year warranty in accordance with the initial commitment at the time of purchase.
Baller Luggage Warranty Exclusions
To ensure clear expectations from the start, Baller sets out several conditions that are not included in the warranty. The aim is not to limit protection, but to maintain transparency and provide a realistic picture of long-term luggage use. Some conditions not covered by the warranty include:
-
Cosmetic damage or appearance damage
Minor damage that occurs with normal wear and tear, such as scratches, stains, scuffs, or dents. These are usually caused by the travel process and do not affect the core function of the suitcase. -
Misuse
Damage resulting from improper use, such as carrying loads exceeding capacity, dragging luggage on extreme surfaces, or forcing mechanical parts to operate beyond their limits. -
Rough handling by third parties
Damage caused by airport or airline handling, such as luggage being thrown, crushed by other cargo, or damaged by conveyor belts. These conditions are generally beyond our control and claims can usually be made directly to the airline.
What They Say About Baller Luggage Warranty
Many customers feel that the Baller warranty is not just an added feature, but the main reason they choose Baller as a travel companion. Their experience shows how the 10-year warranty truly provides peace of mind, especially when unexpected things happen.
Another story comes from M. Arief Priowahono, who has owned a Baller aluminum suitcase since 2021. After almost four years of use, the inner lining came off and the handle started to get stuck. When he took his suitcase to the Service Center, it turned out that the product was still under warranty. All services were provided free of charge and the process was expedited to one day because he lived quite far from the location. Arief said Baller's service was extraordinary and a strong reason why he continues to entrust his luggage to this brand.
From stories like these, it is clear that the 10-year warranty is not just a promise, but a form of care that customers can directly feel. It not only protects, but also provides a service experience that makes every user feel valued and cared for.
Easy Warranty Claim Terms and Process
Baller designed the warranty claim process to be simple and hassle-free. The goal is to ensure you get quick and accurate help whenever damage covered by the warranty occurs.
The first step you need to prepare is proof of purchase, either in the form of a digital or physical invoice. After that, you can contact Baller's customer service team or go directly to the nearest Baller Service Center. To speed up the process, you can explain the damage in detail and include photos or videos for initial inspection.
After the report is received, the Baller team will check and confirm the warranty status. If the damage is within the scope of protection, the repair or replacement process will be carried out immediately in accordance with applicable regulations.
If you want to understand all the warranty terms more thoroughly, from coverage to available services, you can read the complete guide on the Baller Luggage Warranty page.
