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Baller Luggage Warranty Claim: Easy for a More Relaxed Journey

by Baller Travel
Artikel Baller Indonesia_Klaim Garansi Koper Baller Mudah untuk Perjalanan Lebih Tenang

Baller suitcase warranty claims are a solution to the most common problems experienced by travelers. Things like wheels suddenly getting stuck when rushing to catch a flight, TSA locks that can't be opened after arriving at the hotel, or loose handles when carrying a lot of items can make a trip troublesome.

Therefore, every Baller suitcase purchase comes with a warranty card with a unique number containing complete product details and protection period. This card ensures that every claim can be processed easily, so you don't have to worry if unexpected problems occur during your trip.

10-Year Warranty as Baller's Commitment

For Baller, a warranty is not just a promise on paper, but a form of long-term commitment to support your every journey. That's why every Baller polycarbonate and aluminum suitcase is covered by a 10-year warranty for all suitcase sizes. This protection also aims to provide peace of mind, because Baller knows that a suitcase is not just a container for items, but a reliable travel partner.

What Is Covered by the Baller Suitcase Warranty

This 10-year warranty protects the core parts of the suitcase that are most frequently used and prone to problems. The following parts are included in the 10-year Baller suitcase warranty:

  • TSA lock

  • USB charging port (for 18-inch, 20-inch, and 22-inch suitcases only)

  • Top and side handles

  • Trolley handle

  • Wheels

  • Hinges

  • Suitcase feet

  • Rivets

However, it is important to remember that damage to the suitcase body due to daily use, such as scratches or dents, is not covered by the warranty, nor is the loss of luggage. Baller's focus is to ensure the main functions of the suitcase are maintained so that you always feel at ease wherever you are.

Easy and Fast Baller Suitcase Warranty Claim Process

To facilitate the warranty claim process, Baller provides two options that can be adjusted to the needs and conditions of customers throughout Indonesia. These options include self-repair for minor issues and direct repair at the Baller Service Center for more comprehensive handling.

Self-Repair

This option is suitable for simple problems with suitcase parts, such as loose suitcase wheels or handles. With technician support, you can still resolve the issue without having to visit the Baller Service Center. Here are the steps for a self-repair warranty claim:

  • Contact the Service Center admin via Baller Service Center WhatsApp at 08111147864

  • Report the problem and product details (including the warranty card number)

  • Get guidance from a technician on how to replace or repair suitcase parts

  • Follow the instructions until the suitcase functions normally again

If replacement of components covered by the warranty is needed, these items will be provided free of charge. Customers only need to bear the shipping costs so that repairs can be done more quickly and efficiently.

Direct Repair at Baller Service Center

If the damage is more complex, for example, problems with rivets or the internal compartment of the suitcase, the suitcase can be taken directly to the Baller Service Center in Gading Serpong for a thorough inspection. Here are the steps for a direct repair warranty claim at the Baller Service Center:

  • Bring the suitcase and warranty card to the Baller Service Center

  • The technical team will perform a detailed check of the suitcase components

  • Repairs will be carried out according to warranty terms

  • Once completed, the suitcase is ready to be used again at no additional cost during the warranty period

Outside the 10-year warranty period, paid service is still available with estimated costs according to the level of damage, so Baller suitcases can continue to be used for longer.

Warranty Claim for Baller All-Day Bags

In addition to suitcases, the Baller All-Day Bag collection also receives warranty protection. Products such as backpacks, weekender bags, duffle bags, waist bags, and sling bags are covered by a 1-year warranty to ensure their optimal function. The following parts are included in the warranty:

  • Zippers

  • D-rings

  • Strap hooks

  • Manufacturing defects (with unboxing video proof)

Damage caused by daily wear and tear, such as loose stitching or color peeling, is not covered by the warranty.

This warranty is just one side of Baller's commitment. Every product is designed with sturdy materials, meticulous details, and modern designs relevant to the needs of different travelers. From suitcases to daily bags, everything is made to make travel more practical and comfortable. Come, check out Baller's complete collection and find the perfect choice for your journey at Baller Indonesia Suitcase and Bag Collection.

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