Navigating Soekarno-Hatta Terminal 3 for Your International Departure

Terminal 3 at Soekarno-Hatta Airport is the main hub for many airlines serving international flights. As one of Indonesia’s largest and most modern terminals, it is known for its premium facilities and services. Located strategically on the northeast side of the airport, Terminal 3 serves as Indonesia’s main gateway to the world, connecting travelers to destinations across Asia, the Middle East, Europe, Australia, and America. Here is a complete guide to the airlines operating here and the facilities you can enjoy.

Airlines Operating at Terminal 3 International Departures

Terminal 3 hosts a wide range of international airlines that connect Jakarta with major cities worldwide. Below are some of the key airlines grouped by their destination regions.

Airlines Flying to Asian Destinations

If you’re planning to fly to Asia, Terminal 3 offers direct flights to many important cities across the region.

1. Malaysia: Malaysia Airlines, AirAsia, and Malindo Air fly to Kuala Lumpur and other Malaysian cities, ideal for business trips, tourism, or transit.
2. Singapore: Singapore Airlines, Scoot, and SilkAir offer daily flights to Singapore, a popular destination for business and leisure in Southeast Asia.
3. China: China Airlines, China Eastern, China Southern, and Garuda Indonesia connect Jakarta with major Chinese cities like Beijing, Shanghai, and Guangzhou.
4. Thailand: Thai Airways, Thai Lion Air, and Bangkok Airways fly to Bangkok and other Thai cities, providing easy access to the country’s famous tourist spots.
5. Vietnam: Vietnam Airlines and Garuda Indonesia operate flights to Hanoi and Ho Chi Minh City, the economic and cultural centers of Vietnam.
6. Japan: Japan Airlines, All Nippon Airways, and Garuda Indonesia serve Tokyo and other cities, making business and vacation trips to Japan convenient.

Airlines Flying to the Middle East

Terminal 3 offers flights to several Middle Eastern countries with well-known airlines.

1. Saudi Arabia: Saudia Airlines operates direct flights to Jeddah and Riyadh, supporting travel for business, umrah, and hajj.
2. Qatar: Qatar Airways flies to Doha, which serves as a major transit hub for onward travel to Europe, America, and Africa.
3. United Arab Emirates: Emirates offers flights to Dubai, connecting passengers to global destinations with premium service.
4. Bahrain: Gulf Air operates routes to Manama, opening easy access to both the Middle East and Europe for travelers and businesspeople.

Airlines Flying to Europe

Several airlines from Terminal 3 connect Jakarta to major European cities.

1. Netherlands: KLM Royal Dutch Airlines flies directly to Amsterdam, one of Europe’s main gateways.
2. Turkey: Turkish Airlines offers flights to Istanbul, providing connections to Europe, America, and Africa.
3. Germany: Lufthansa serves Frankfurt, a key hub for business and tourism in Europe.

Airlines Flying to Australia

If your destination is Australia, airlines such as Qantas Airways, Garuda Indonesia, and Jetstar Airways offer direct flights to Sydney, Melbourne, and Perth, supporting business, education, and leisure travel.

Airlines Flying to America

For travel to the United States, airlines like American Airlines, Delta Airlines, and United Airlines provide flights to cities including Los Angeles, San Francisco, and New York, often with layovers at international hubs such as Tokyo, Dubai, or Doha.

How to Check In at Terminal 3 for International Flights

To help you navigate the check-in process at Terminal 3 for international departures, here are the key steps.

Prepare Before Check-In

Make sure your checked and carry-on luggage meet airline regulations. Have your travel documents ready including your flight ticket, valid passport, and visa if needed. Some countries require additional documents, so double-check before you travel.

Arrive Early at the Airport

Avoid delays and long queues by arriving at least three hours before your flight. Airlines usually open check-in counters three hours prior to departure.

Enter Terminal 3 Departures Area

Confirm the terminal and check-in cluster assigned to your airline. Terminal 3 has several check-in zones for different international carriers.

Find Your Airline’s Check-In Counter

Once you arrive at Terminal 3, head to the international departures area and go through the first security checkpoint. After that, check the flight information screens to find out where your airline's check-in counter is located.

International check-in counters are grouped into clusters A to D, all located on the 3rd floor of the departures area. Here's a breakdown of check-in counters by airline:

Cluster A

• Asiana Airlines: A21–A26
  
  
• Cathay Pacific: A14–A19
  
  
• China Southern Airlines: A24–A26
  
  
• EgyptAir: A21–A26
  
  
• Garuda Indonesia (International): A1–A13
  
  
• Qantas: A14–A19, A21–A26
  
  
• Royal Brunei Airlines: A21–A23
  

Cluster B

• All Nippon Airways (ANA): B1–B6, B7–B12
  
  
• China Airlines: B14–B19
  
  
• Ethiopian Airlines: B14–B19
  
  
• Korean Air: B8–B13
  
  
• Qatar Airways: B1–B6, B14–B19
  
  
• Saudia: B21–B26
  
  
• SriLankan Airlines: B21–B26
  
  
• Starlux Airlines: B1–B3
  
  
• Thai Airways: B8–B13
  
  
• Uzbekistan Airways: B14–B19
  
  
• Vietnam Airlines: B4–B6
  

Cluster C

• Air China: C14–C19
  
  
• China Southern Airlines: C21–C23
  
  
• Emirates: C1–C6
  
  
• Japan Airlines: C1–C6
  
  
• Malaysia Airlines: C11–C13
  
  
• Philippine Airlines: C7–C9
  
  
• Shandong Airlines: C24–C26
  
  
• Singapore Airlines: C14–C25
  
  
• Xiamen Air: C1–C3, C7–C9, C11–C13
  

Cluster D

• Air Macau: D4–D6
  
  
• China Eastern Airlines: D1–D6
  
  
• Etihad: D8–D13
  
  
• EVA Air: D1–D6
  
  
• KLM: D1–D6
  
  
• Oman Air: D8–D13
  
  
• Sichuan Airlines: D11–D13
  
  
• Turkish Airlines: D8–D13
  
  
• TransNusa (International): D19–D21

Complete the Check-In Process

Present your travel documents and luggage to the airline staff. After your bags are checked and tagged, you will receive your boarding pass. Double-check the details before leaving the counter.

Proceed to the Departure Lounge

Go through the second security checkpoint and then head to immigration for document verification.

Wait for Your Flight

Once through immigration, wait comfortably in the departure lounge. Make sure to be at the gate at least 30 minutes before boarding to avoid missing your flight.

Facilities Available at Terminal 3 International Departures

Terminal 3 is designed to maximize passenger comfort with modern facilities for both domestic and international travelers. Here are some of the highlights.

General Facilities

Passengers can enjoy airport TVs, water curtains, autogates, baggage claim, charging stations, smoking areas, drinking water stations, coworking spaces, nursery rooms, and free Wi-Fi. Clean restrooms and prayer rooms are available throughout the terminal, and flight information screens help you stay updated. Airport staff are always ready to assist.

Airport Lounges

If you have a long wait before your flight, consider relaxing in one of the airport lounges where you can enjoy exclusive amenities.

Financial Services

Terminal 3 has ATMs from various banks and multiple money changers for foreign currency exchange. Some banks also have branches or support services within the terminal for easy banking transactions.

Food and Beverage

A wide range of dining options is available, from fast food to restaurants serving Indonesian and international cuisine. You’ll find popular outlets such as A&W, KFC, Bakmi GM, Burger King, Bakso Afung, Beard Papa, and Marugame Udon. For coffee and light snacks, cafes like Djournal Coffee, Delice Maison, Fore, and Kopi Kenangan are spread throughout the terminal.

Retail and Duty-Free Shops

Shopping options include convenience stores like Alfa Express, Alfamart, Indomaret, Family Mart, and Circle K, as well as specialty shops like Kimia Farma and branded stores such as Eiger, Coach, BOSS, and Kate Spade. You can find perfumes, cosmetics, clothing, accessories, and Indonesian souvenirs. Duty-free stores offer tax-free items such as alcohol, chocolates, and premium goods popular with international travelers.

With this guide to Terminal 3’s airlines and facilities, your travel experience will be smoother and more enjoyable. Besides choosing the right airline and using the terminal’s excellent services, selecting the right luggage can also make a big difference.