BALLER FAQs

To submit a BALLER warranty claim or chat with us about an issue with your luggage, just send a message to our BALLER Service Center admins via WhatsApp at 081-1114-7864.

Prefer to drop by? You’re welcome to bring your luggage to our BALLER Service Centre in Gading Serpong. Our team will be more than happy to help!

Our 10-year warranty has you covered for the most important parts of your luggage, including:

• TSA Lock
• USB charging port (For luggage sizes 18”, 20", and 22”)
• Top and side handles
• Trolley handles
• Wheels
• Hinges
• Luggage feet
• Rivets

Damage to the body of your luggage, including scratches, dents and any other signs of wear and tear aren't covered by the warranty. If you'd like to learn more, you can read our full warranty policy here.

Absolutely! Even after your warranty expires, BALLER is still here to help. We offer paid repair services, with pricing based on the type of damage. For a quick consultation or cost estimate, feel free to reach out to our BALLER Service Center via WhatsApp at 081-1114-7864.

The All-Day bag 1-year warranty covers:

• Zippers
• D-rings
• Strap hooks
• Manufacturing defects (with unboxing video as proof)

Stitching damage or color peeling caused by regular use or wear and tear is not covered under the warranty.  Click here to read the full warranty policy for our All-Day bag range!

Here's the sizing guide and base weight details for each of our BALLER collections:

To help you choose the right fit for your travel style, here’s a breakdown of BALLER luggage capacity in liters, based on type and size:

BALLER luggage is crafted from durable materials and designed to handle more than just the recommended load, and it's backed by a 10-year warranty.

To keep your BALLER performing at its best for years to come, we recommend following these maximum weight guidelines.

A 22-inch luggage is generally considered cabin size. However, carry-on rules can vary by airline, aircraft type, and flight route. To make sure your trip goes smoothly, we recommend double-checking your airline’s cabin baggage policy before you fly.

Want to learn more? Check out our article: Your Guide to Using a 22 Inch Luggage as Cabin Baggage.

Every BALLER luggage comes with more than just great design, they're packed with thoughtful extras to make your travels smoother and more enjoyable.

With every purchase of BALLER luggage, you’ll receive:

• Laundry bag (except for Lightweight series)
• Cloth suitcase cover
• Cleaning sponge

For BALLER Aluminium luggage, you’ll receive an exclusive accessory pouch containing:

• Travel adapter
• Eye mask
• 10,000 mAh power bank (for 18" and 20" carry-on sizes only)

For Polycarbonate BALLER luggage, you can add an optional accessory pouch (sold separately) with an eye mask and universal adapter. When purchased together with a Polycarbonate carry-on (20 and 22 inch), the pouch also includes a 10,000 mAh power bank. Explore the BALLER range and enjoy the thoughtful extras designed to elevate your travel experience at BALLER Luggage Collection.

Setting up the TSA lock on your BALLER luggage is quick and easy, here's how to do it:

1. Start with the default code: 0-0-0.
2. Press the small reset button on the side of the lock, or slide the reset lever (depending on your model).
3. Set your preferred three-digit code, make sure you choose something that’s easy for you to remember.
4. Press the reset button back in or slide the lever back to its original position.
5. Close your luggage, scramble the numbers, then return to your new code to make sure that it works properly!

That’s it! Your BALLER luggage is ready to protect your belongings every step of the way.

For the complete guide, check out our article: How to Set or Reset Your Luggage Lock Combination. If you run into any issues, don’t hesitate to contact the BALLER Service Centre via WhatsApp at 081-1114-7864 we're always happy to help!

Yes, the BALLER All-Day Backpack features a dedicated, padded laptop compartment that fits laptops up to 15-inches in size! We designed the BALLER All-Day Backpack to keep your valuables safe from bumps and knocks, all while looking sharp. Whether you're commuting, traveling, or just getting things done, it’s built to move with you in style. Explore BALLER All-Day Backpack here. 

The BALLER All-Day Backpack combines minimalist design with smart, functional organization. Inside, you’ll find:

• A dedicated laptop compartment
• Two interior pockets and one large sleeve
• A zipped interior pocket
• Trolley sleeve for convenient airport travel
• Magnetic back pocket—perfect for your phone, passport, or wallet

You can also add the BALLER All-Day Pouch (sold separately). It attaches and detaches easily with QuickSnap™ technology, is made from water-resistant ultra-microfibre vegan leather, and features a zippered pocket, two extra slots, and a detachable key carabiner. Perfect for keeping your essentials secure and within reach when you're on the go. Explore BALLER All-Day Backpack here.

For BALLER Aluminium Carry-On luggage (18 and 20 inch), there’s a dedicated internal pocket for your power bank. Simply plug it into the internal cable and charge your devices using the external USB port. Without having to open the luggage!

For BALLER Polycarbonate Carry-On luggage (20 and 22 inch), excluding the Lightweight Series, a USB Type-C port can be found right under the trolley handle. Just insert a BALLER 10,000 mAh power bank into the built-in compartment, and you can stay connected and powered wherever you are.

BALLER Check-In luggage (24 and 28 inch) don't come with a power bank or USB port. We don't include them in these models to make sure that we're in line with airline safety guidelines, simply put, you're not allowed any power banks in checked baggage.

BALLER stickers use high-quality adhesive that’s safe and gentle on your luggage’s surface. If any residue is left behind, just wipe it off with a tissue and a little alcohol, your BALLER will look as good as new!

We're not currently selling the BALLER protective cover separately. However, we've listened to what the people want, and it will be available by the end of the year! Stay tuned to our social for our latest updates and releases!

In the very unlikely event that your new BALLER luggage arrives with dents, get in touch with us immediately. Every BALLER luggage shipment is insured so there's no need to worry if your luggage arrives looking a little worse for wear. Let us know and we'll get it sorted! To speed up the process and for us to easily claim insurance for you, we recommended recording a video of yourself unboxing the product, showing any damage in a single recording. Get in touch with our BALLER Customer Service Team via WhatsApp at 081-1114-7864.

Yes! Each box is carefully prepared with styrofoam packaging to keep your luggage safe & secure from impacts during transit. For more details about shipping and returns, please visit Shipping and Returns BALLER Indonesia.

Come visit us in person at our store:

Ruko Glaze Block 1B no 22 Paramount
Jl. Boulevard Raya Gading Serpong, Curug Sangereng, Kec. Klp. Dua, Kabupaten Tangerang, Banten 15810
Opening hours: 10 AM - 8 PM

We also regularly host BALLER pop-up stores across Indonesia. See the full schedule and locations on Offline Store and Pop-Up BALLER Indonesia.

Yes. If your personalized order is placed before 2 PM (Monday to Friday) or before 1 PM (Saturday), it can be shipped the same day using instant delivery services like Lalamove. Orders placed on Sundays or national holidays will be processed the next working day.

Yes, BALLER offers exclusive personalization on our official website for a fee ranging from Rp75,000 to Rp100,000 depending on the type and design. This service is only available at baller.co.id to ensure precision and total customer satisfaction.

To in-keep with the stylish designs and sleek look of all our products, BALLER only allows initials to be engraved in one set position and in one selected font style.

To maintain a clean and high-quality result, there is a character limit for laser engraving:

• Calibri font: up to 3 characters
• Maytra or LCD Mono fonts: up to 6 characters

Explore your personalization options at BALLER Luggage Personalization.

BALLER uses direct UV printing on the luggage's surface, making it much more durable than stickers and resistant to peeling. Meaning your UV prints won't be going anywhere any time soon!

We accept a variety of methods for payment online, including:

• QRIS
• Debit Card
• Credit Card (Visa, Mastercard & American Express)
• Virtual Account

Pick whichever suits you best!

BALLER offers hot deals and promotions that you won't want to miss. Visit BALLER homepage to discover what we have on offer! You can also subscribe to our emails or follow BALLER on Instagram for the latest updates.

Of course! BALLER is happy to help with your bulk orders, whether it is for corporate gifts, uniforms, office or event souvenirs, we're ready to help. Please contact BALLER Sales team here.